FreightPro 360 Customer PortalFreightPro 360 Customer Portal
A self-service portal for the account customers of any forwarder running Integra FreightPro 360 — quote requests that reach the sales owner, quotations with online acceptance, booking requests, tracking by any reference down to the container, documents both ways, proof of delivery and the invoice statement, all on the ERP's own data.
Quote requests, "which option did we accept", booking confirmations, "where is my container", "please resend the packing list", "send me the invoice" — every message is a cost for you and a delay for them. The global carriers and the big forwarders set the expectation; most regional forwarders cannot match it.
Enquiries, acceptances, bookings and uploads become real ERP records; tracking, documents, POD and invoices are read from the job file and the ledger.
Every sent option with charge lines, totals, tax and terms; accept with name, PO and confirmation; decline with a reason. Option, time, IP and channel recorded.
Job, house, MAWB / MBL, BL, booking reference or container — milestones, legs, containers and the live tracking timeline on one printable page.
Download customer-visible files; upload six document types into the job checklist for review; see verified PODs; open the invoice statement.
Own token, account-derived scope, same 404, whitelisted columns — and the quotation prints through your own print template.
The portal as deployed today — nine customer screens, the staff screens that control it and the API behind both. Everything here exists in the current build.
Customer requests a quote; an ENQ with source PORTAL is created, assigned to the sales owner with a reply-by time and a reminder.
Sales prices and sends from FreightPro 360; the customer reads every option and accepts one with name and PO — or declines with a reason.
Booking request lands in REQUESTED; once the job runs, the customer tracks milestones, legs, containers and live events by any reference.
Uploads land on the checklist for review; customer-visible documents, POD and the invoice statement are read from the job and the ledger.
Everything on this slide is read from the job file and the ledger, scoped to jobs where the customer is the client or the bill-to party, and filtered to what staff have marked customer-visible.
| Charge | Qty | Rate | Amount |
|---|---|---|---|
| Ocean freight (per container) | 2 CTR | 1,050.00 | 2,100.00 |
| THC origin (per container) | 2 CTR | 130.00 | 260.00 |
| Documentation | 1 SHP | 100.00 | 100.00 |
| Container | Type | Seal | Status |
|---|---|---|---|
| MSKU1234567 | 40HC | SL-20931 | LOADED |
| MSKU7654321 | 40HC | SL-20932 | LOADED |
Nothing the customer does disappears into an inbox. Each action creates or updates the real record, raises a reminder for the responsible person and writes a row operations can acknowledge, process and close.
| Request a quote | LIVE | ENQ, source PORTAL, sales owner |
| Accept option | LIVE | ACCEPTED + name, PO, IP, time |
| Decline | LIVE | REJECTED + reason |
| Booking request | LIVE | BK in REQUESTED |
| Upload | LIVE | Checklist row Pending review |
| Track · docs · POD · invoices | LIVE | Read from job file and ledger |
| E-mail on portal events | ROADMAP | Alert framework in place |
| Capability | FreightPro 360 Portal | E-mail + phone | Tracking page with your logo | Portal copied from the ERP | Carrier's own portal |
|---|---|---|---|---|---|
| Quote request lands with the sales owner as an enquiry | ✓ | Re-keyed | ✗ | Form e-mail | ✗ |
| All options online; acceptance with name, PO, IP, time | ✓ | One-line reply | ✗ | Varies | ✗ |
| Internal figures (buy rates, margin) guaranteed hidden | ✓ | Depends on sender | ✓ | Sync risk | ✓ |
| Booking request as a real booking record | ✓ | Re-keyed | ✗ | Varies | Carrier only |
| Track by job, house, master, BL, booking ref, container | ✓ | ✗ | One reference | Varies | Carrier's own cargo |
| Milestones, legs, containers, live events from the job file | ✓ | ✗ | Status only | Delayed copy | Carrier leg only |
| Customer uploads into the job checklist for review | ✓ | Attachments | ✗ | Varies | Carrier docs |
| Invoice statement read from the forwarder's ledger | ✓ | Copies re-sent | ✗ | Delayed copy | ✗ |
| Prints with the forwarder's own template and name | ✓ | Manual | Logo only | Varies | ✗ |
Requests a quote for an FCL import, reads both options side by side with charge lines, accepts the recommended one with the PO number — the sales owner sees ACCEPTED at once.
Requests the booking from the accepted quotation, uploads the commercial invoice, packing list and SLI as soon as they are ready, and watches the checklist go from Pending review to accepted.
Types the container number into the track box and gets vessel, ETA, discharge and delivery milestones — and prints the status page for the receiving team.
Opens the invoice list, checks line detail and tax per invoice, prints the statement view — without asking accounts for copies.
Portal enquiries land assigned, In progress, with a reply-by clock and a reminder; acceptances and rejections come back with the reason, so the pipeline report is honest.
Works the Portal Requests register: acknowledges booking requests, reviews customer uploads on the job checklist, closes rows with notes — all audited.
Acceptance, booking and upload notices on the existing e-mail alert framework.
Receipt allocation per invoice, ageing, invoice PDF through the print template.
Piece-level lines and container counts on the request, matching the staff enquiry.
Self-managed sub-users and rights under one account.
We will switch on one of your real account customers, let them request a quote, accept an option, request a booking and track a container — and show the enquiry, the acceptance and the Portal Requests row arriving in FreightPro 360. Live.