OnTrack Customer PortalOnTrack Customer Portal
A bilingual, white-label self-service portal for account customers of any courier running Integra OnTrack — contract rates, AWB creation single or in bulk, pickup booking, live tracking, COD and prepaid wallets, invoices and statements, e-commerce connectors and an AI assistant, all on the ERP's own data.
Booking, rates, "where is my parcel", statements, COD remittance — every call is a cost for you and a delay for them. The portals of the global carriers set the expectation; most regional couriers cannot match it.
AWBs arrive as pre-alerts with reserved numbers, pickups land in the CS queue, tracking and invoices are read from the ERP.
Rate Finder calls OnTrack's engine on the customer's own tariff — the portal never prices on its own.
Guided AWB form, five bulk importers, nine e-commerce connectors, inbound agent API and per-user keys.
Credit invoices, SOA, ageing, COD register, cash collection and a prepaid wallet with top-ups.
Tenant branding, label designer, English / Arabic RTL, three themes, chat assistant and AI insights on your own key.
The portal menu as deployed today — 65 screens. Admin items are visible to customer administrators; platform items to the courier only.
Rate Finder on the customer's contract tariff: product, service, pieces, weight; chargeable weight and full break-up from OnTrack's engine.
Create AWB single or bulk, from a store order or the API. OnTrack reserves the AWB number; the label and handover report print at once.
Pickup booked with a reference; check-in scan activates the AWB; tracking, NDR and location update in the portal and for the recipient.
Credit invoices, SOA and ageing read live from OnTrack; COD register and cash collection; prepaid wallet consumed per AWB.
Benchmarked on UPS Billing Center — the module most courier portals neglect and the one finance users open first. Every number is read live from OnTrack's invoicing and AR.
AI Providers is configured per tenant and visible only to the designated system administrator. The assistant is grounded in the customer's own shipments and escalates to a human ticket when it cannot help.
High-volume customers do not want to type. Keys the courier issues and can revoke; everything else is automatic.
| Create AWB | LIVE | Pre-alert with reserved number |
| Pickups | LIVE | Straight into the CS queue |
| Tracking | LIVE | Account-scoped events |
| Rate quote | LIVE | Client's own tariff |
| Invoices · credit | LIVE | Read from OnTrack AR |
| Complaints · supplies | LIVE | Into CS queues |
| Masters | LIVE | Cities, products, services |
| Payments | ROADMAP | Gateway + AR allocation |
| Capability | OnTrack Portal | FedEx Ship Manager | MyDHL+ | UPS tools + Billing Center | MyAramex | Generic tracking page |
|---|---|---|---|---|---|---|
| Rate quote on the customer's account rates | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ |
| Single AWB with printed label and handover report | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ |
| Bulk upload: domestic, international, transit, package, line item | ✓ | ✓ | ✓ | 250 rows | ✗ | ✗ |
| Pickup booking with branch-window validation | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ |
| Multi-AWB tracking + NDR dashboard with retry | ✓ | Tracking only | Tracking only | Tracking only | Tracking only | Single |
| Outstanding balance, ageing, invoice PDF | ✓ | Partial | Partial | ✓ | Partial | ✗ |
| COD register and cash collection | ✓ | ✗ | ✗ | ✗ | ✓ | ✗ |
| Prepaid wallet with top-up requests | ✓ | ✗ | ✗ | ✗ | ✗ | ✗ |
| E-commerce connectors incl. noon, Salla, Zid | ✓ | Global stores | Global stores | Global stores | Some | ✗ |
| Customer API, inbound agent API, webhooks | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ |
| AI chat assistant on your own provider key | ✓ | Vendor AI | Vendor AI | Vendor AI | ✗ | ✗ |
| White-label for YOUR courier brand, Arabic RTL, 3 themes | ✓ | ✗ | ✗ | ✗ | Arabic | Logo only |
Saved shipper defaults, address book, templates and Quick Pickup. Prints a label, books the pickup, sees the AWB tracked — without calling anyone.
Bulk domestic, international and transit uploads, package and line-item imports, batch grid and search, AWB confirmation with receipt, bulk tracking.
Shopify, WooCommerce, Amazon, noon, Salla, Zid and more sync orders; COD captured on the AWB; COD register and cash collection reconcile remittance.
Finance-only login: credit invoices with AWB lines and PDF, statement of account, ageing, prepaid history. No shipping buttons in sight.
Invite sub-users, set roles and twelve user rights, company details, templates, label layout, notification channels, API keys and store connections.
Tenant management, email identity, label designer, AI provider on your key, agent mappings — and every portal action lands in OnTrack's own queues.
Gateway payment with allocation to OnTrack AR, auto-pay, no-login pay-by-link.
Weekly pickup schedules; return labels and a recipient return flow.
Installable portal with push notifications for shippers on the move.
Auto-assign service and labels by rule; recipient tracking page in your brand.
We will link one of your real account customers, let them quote, create an AWB, book a pickup and open their statement — and show each action arriving in OnTrack. Live.